Privacy Policy

Our privacy policy sets out how Origin Effects Ltd uses and protects any information that you give us when you use our website.

Origin Effects Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Origin Effects Ltd may change this policy from time to time by updating this page. You may wish to check this page from time to time to ensure that you are happy with any changes.

Please note that all our privacy regulations are compliant with new GDPR legislation, effective May 2018.

Why We Collect

We will only collect your information in order to form a sales agreement or other type of legal purpose or contract with yourself. By volunteering your information to complete a purchase or inquire about our services, including technical support and warranty and non-warranty repairs, you are consenting us to legally collect and use your data for the previously described purposes. If you wish to allow us to use your information for other purposes such as promotions, marketing and special offers you will be required to ‘opt in’ to this as an option at the time your data is being collected.

If you chose not to ‘opt in’ to this option, you will not be automatically registered for such services and will receive no communications other than that relating to your initial sales agreement, legal purpose or contract. Additionally, your data will not be used in any other format other than the sales agreement, legal purpose or contract that we originally collected the information required from you to be entered into.

What We Collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode
  • Preferences and interests (only applicable if ‘opt-in’ for additional services is selected)
  • Other information relevant to your customer order or query, such as product details and purchase history.

What We Do With The Information We Gather

We require this information to understand your needs, fulfil our legal obligations to you and provide you with a better service, in particular for the following reasons:

  • We may use the information for warranty repairs, non-warranty repairs, sales and internal record keeping.
  • We may use the information to improve our products and services, particularly around technical support and after-care.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided (only applicable if ‘opt-in’ for additional services is selected).

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. These are all compliant with new GDPR legislation, effective May 2018

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

This also applies to links to any video hosting or social media platforms, accessed by clicking embedded content, video posts, reviews or other link-based content.

Controlling Your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and the new GDPR legislation effective 2018. There is no fee payable for this service and you will receive a resolution to your request within 30 days. If you would like a copy of the information held on you please write to:

Origin Effects Ltd, Unit 4, Top Angel, Buckingham, Buckinghamshire, MK18 1TH

[email protected]

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Right To Be Deleted

You also have the right to be deleted. This means that at your request, sent to us in writing at the address details listed above, we will remove all collected data information about you from our records. Again, there is no fee payable for this service and you will receive a resolution to your request within 30 days.

If you have any questions about any aspect of this privacy statement, please contact us via email using the address, [email protected]