WARRANTY INFORMATION

At Origin Effects we want you to have a long and happy relationship with your pedal, so we offer a comprehensive 2-year warranty from the date of purchase.

What to do if you suspect a fault

For products purchased from a dealer please contact the dealer directly to arrange a warranty repair.

If the product was purchased directly from Origin Effects please complete the Returns Request form at the bottom of this page and one of our support team will contact you with an Return Merchandise Authorization (RMA) number. Under no circumstances should you return your pedal to Origin Effects before we have issued an RMA number.

Exclusions

The warranty does not cover the following:

  • Fair wear-and-tear; including finishing and paintwork.
  • Damage caused by misuse; including, but not limited to, use of incorrect power supply, liquid spills, unauthorized modification and improper storage or transportation.

Limits of Liability

During the first 2 years from the purchase of the Goods Origin Effects guarantee that Origin Effects will, at Origin Effects’ option, repair or replace free of charge for labour and parts any Goods manufactured by Origin Effects requiring repair or replacement (during the applicable Warranty period) by reason solely of faulty material or workmanship during manufacture subject to the following conditions:

If the item of Goods in question is no longer available Origin Effects shall use reasonable commercial efforts to provide a suitable alternative and the Purchaser shall be bound to accept this.

Normal wear and tear and parts of an expendable nature are not covered.

Damage resulting from or aggravated by negligence, failure to follow correct operating procedures, misuse, or unauthorised modifications, or the fitting of non-original parts by the Purchaser or its agents is excluded.

In no circumstances whatsoever shall Origin Effects’ liability extend beyond repairing or replacing the actual items of Origin Effects’ manufacture. The Purchaser shall be liable for the cost of removal shipment of Goods.

For full details of our warranty terms please refer to our Terms and Conditions of Sale.

 

Returns Request Form

Please do not return a product to us without contacting us first to issue a Return Materials Authorisation (RMA) number.

Fill in and send this form if you would like to request the return of your Origin Effects product.

Returns Request Form