Warranty Information

At Origin Effects we want you to have a long and happy relationship with your pedal, so we offer a comprehensive 2-year warranty from the date of purchase.

What to do if you suspect a fault

For products purchased from a dealer please contact the dealer directly to arrange a warranty repair.

If the product was purchased directly from Origin Effects please complete the Returns Request form at the bottom of this page and one of our support team will contact you with an Return Merchandise Authorization (RMA) number. Under no circumstances should you return your pedal to Origin Effects before we have issued an RMA number.

Exclusions

The warranty does not cover the following:

  • Fair wear-and-tear; including finishing and paintwork.
  • Damage caused by misuse; including, but not limited to, use of incorrect power supply, liquid spills, unauthorized modification and improper storage or transportation.

Limits of Liability

During the first 2 years from the purchase of the Goods Origin Effects guarantee that Origin Effects will, at Origin Effects’ option, repair or replace free of charge for labour and parts any Goods manufactured by Origin Effects requiring repair or replacement (during the applicable Warranty period) by reason solely of faulty material or workmanship during manufacture subject to the following conditions:

If the item of Goods in question is no longer available Origin Effects shall use reasonable commercial efforts to provide a suitable alternative and the Purchaser shall be bound to accept this.

Normal wear and tear and parts of an expendable nature are not covered.

Damage resulting from or aggravated by negligence, failure to follow correct operating procedures, misuse, or unauthorised modifications, or the fitting of non-original parts by the Purchaser or its agents is excluded.

In no circumstances whatsoever shall Origin Effects’ liability extend beyond repairing or replacing the actual items of Origin Effects’ manufacture. The Purchaser shall be liable for the cost of removal shipment of Goods.

This Warranty does not affect statutory rights of the Purchaser when dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977 as amended or re-enacted from time to time.

Origin Effects shall not be liable for direct or consequential loss or damage resulting from Goods and/or the use thereof (except death or personal injury resulting from Origin Effects’ negligence within the meaning of the said Act).

Except for any claim arising from death or personal injury due to Origin Effects’ negligence Origin Effects’ maximum liability shall be limited to the cost of the Goods order by Purchaser which are the subject of any such claim.

Returns Request Form

Do not return a product to us without contacting us first as this may void the warranty.

Fill in and send this form if you would like to request a return of your Origin Effects product.