Terms And Conditions
Terms and Conditions
These Conditions apply to all Orders for the sale of Goods that you enter into with us.
When you place an Order with us, you agree to deal with us on these Conditions. No other terms, conditions, warranties or representations will apply (whether they are found in any purchase order, confirmation of order, or any other document).
We may amend these Conditions at any time, for any reason. If we do then we will inform you of the change and the new conditions will only apply to Orders that are made after that date. Any other amendments to the Conditions must be made in writing and be signed by both parties.
You must not rely on any representations that are made to you by any of our employees unless we confirm them in writing.
You will not be able to claim damages for or cancel or terminate the Contract as a result of anything communicated to you in this way unless it was made fraudulently.
We will use our reasonable efforts not to, but if we make any typographical, clerical or other error or omission in any sales literature, quotation, price list, catalogue, invoice or other document or information issued by us, we will be entitled to correct the mistake without any liability.
Acceptance of Orders
When you order Goods from us this will be considered to be an offer by you to buy the Goods subject to these Conditions. These Conditions will then be binding on you.
The appearance of Goods on the Website or anywhere else that we sell them is an invitation to you to make an offer to purchase them by placing an Order with us. We have the right to refuse any Order and it will not bind us until we have accepted your Order and issued you with notification in writing that your Order has been accepted (“Order Acceptance”).
It is your responsibility to make sure that the terms of your Order are complete and accurate.
The supply of Goods is subject to availability. If we do not supply the Goods to you for any reason, we will not charge you for those Goods and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses which you may suffer if we are unable to supply the Goods.
You accept that not all orders are available in stock for immediate dispatch and some products may have a production lead time which will be quoted to you as an estimate upon confirmation of your order. Should this quoted time not be met due to production constraints we will endeavour to communicate this with you as soon as possible and find a suitable solution. Again, we will not be responsible for compensating you for any other losses which you may suffer if we are unable to supply the Goods within the initially estimated lead time.
If, after accepting the Order, we discover that the Goods are unavailable, we will notify you of this and refund or re-credit you for the price of the Goods or supply you with substitute goods.
If you wish to change or cancel your Order you can do so at any time during the seven (7) working days after the day on which your Goods are delivered to you. You can do this by writing to us and giving us details of the Goods you ordered and informing us whether they have been delivered or not. You will receive a refund of any monies you have paid (including any delivery charges you have paid, if relevant) within thirty (30) days of informing us that you are cancelling your Order and the goods arriving back at our head office.
If you cancel the Order but you fail to return the Goods to us then we will be entitled to charge you for our direct costs, being the cost of the Goods if you do not return them, or the cost of return delivery if we have incurred these costs.
If you cancel your Order in accordance with the above terms you should take reasonable care of the Goods whilst they are in your possession and Goods should be returned with their original packaging and securely packed in accordance with our instructions so that they are not damaged during transit.
The quantity and description of the Goods shall be as set out in your Order
We will use our reasonable endeavours to ensure that the information contained on the Website is accurate and up to date at the time however pictures, illustrations and description of the Goods on the Website are for guidance only and may be subject to change by the manufacturer.
We will use our reasonable efforts to deliver the Goods to you at the address that you specify on the Order (“Delivery Address”), provided that there is a safe and suitable route of access. We are unable to deliver to PO Box or BFPO addresses.
Delivery will be made in accordance with the delivery option you have selected in your Order.
We will notify you in writing when the Goods will be delivered and provide you where possible with a tracking number for your delivery.
Unless otherwise agreed, delivery will not be made until we have received the price in full cleared funds.
Upon delivery of the Goods by the courier, you must sign to prove that you received them, otherwise we are unable to hand the Goods over to you.
Defects and returns
If you discover that on delivery, more or less than the correct amount of Goods have been delivered then you must notify us as soon as reasonably practicable following delivery and no later than seven (7) days from delivery.
If you notify us that less than the correct amount of Goods has been delivered, then we shall have a reasonable amount of time within which to investigate your claim of short delivery. If we agree that less than the correct amount has been delivered to you then we shall arrange for the shortfall to be delivered to you or made available for collection by you within a reasonable period, or the difference in price credited to you.
If, by mistake, we deliver more Goods than you ordered then we will be entitled to come and collect those Goods or request that you deliver them back to us at our expense, or should you wish to purchase the extra Goods you shall notify us that this is your intention and we shall invoice you accordingly.
If you discover that the Goods are damaged or defective then you must notify us as soon as reasonably practicable following delivery and no later than seven (7) days from delivery or, if you could not reasonably have noticed that the Goods were damaged or defective when they were delivered, as soon as reasonably practicable once you noticed the damage or defect.
Upon return of damaged or defective Goods, we will test them. If your claim that the Goods are damaged is valid then we will repair or replace the Goods or refund you for the defective Goods. If we determine in our own discretion that the Goods are not faulty then we shall be entitled to charge you for their return.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduced the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Origin Effects is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a you buy a new pedal from us we will accept the return of a similar redundant pedal from you and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
If you wish to return a redundant pedal to us at the time of purchasing your new pedal, please contact us at [email protected] so that we can arrange this for you.
Alternatively if you purchased your pedal from one of our dealers, they will be able to advise you on their companies WEEE policies and advise you on the return of your redundant electronic or electrical item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
For more information about the disposal of products marked with this symbol, and to locate your local recycling centre, please visit www.recyclenow.com
Origin Effects WEEE/EEE Producer Registration Number: WEE/EK5612UY
Other Regulations and Compliance:
Alongside the WEEE Directive, all Origin Effects products are also manufactured to full CE and RoHS compliance to ensure safe end user operation and non hazardous materials being used during manufacture.
If you require any information around these certifications please contact us at [email protected]